Slice FAQs

Support

Slice Support is available 24/7. Our team can be reached by email at support@slicelife.com or by phone at 888-974-9928

Account

I forgot my password, how can I reset it?

Request a password reset through the Account page on web or the Sign In page of our App. You’ll receive a link via email to choose a new password.

How do I update my Account Information?

All account details can be updated in your Account page. Currently, your profile details can only be updated via the web, but you can add, edit, or delete addresses and credit cards via the web or app experience.

What are the benefits of creating an account versus checking out as a guest?

As a Slice account holder, your addresses and credit card info are saved for fast and easy checkout. Our app also allows logged in users to re-order past meals in just a few clicks.

Slice Apps

Do you have an iOS App?

We sure do. Search ‘Slice’ in the App store or follow this link. We’re currently available for iPhone with iPad being released late fall 2016.

Do you have an Android App?

Our Android App is currently in production and should be available by 2017.

Ordering

Where is Slice available?

We have thousands of pizzerias, and coverage in almost every state across the country. We’re adding new restaurants everyday. If you don’t see your favorite pizzeria on Slice, let us know at support@slicelife.com and we’ll forward it onto our Sales Team.

Is there a minimum order amount?

Every restaurant sets their own minimum order amount and delivery fee. Any fee you see on Slice goes directly to the restaurant. Slice is 100% free to use.

How are menu prices determined?

The prices you see on Slice are the same as you’ll see in the pizzeria.

Can I order from Slice without an account?

We allow guest checkout on all Slice products, though we recommend creating an account to save all your info for an even quicker checkout next time.

What forms of payment do you accept?

Payment options are set by each restaurant. Most accept both cash and credit.

How do promotion codes work?

If you have been awarded a promotion code, enter it upon checkout to have the value deducted from your order total. Most codes have minimum order amounts and expiration dates, so be sure to check the terms and conditions of your code.

After you submit an order

What happens after I place my order?

We send your order to the pizzeria and as soon as they confirm receipt, we’ll send you a confirmation email.

How can I edit my order?

If it’s a simple swap (Coke for Sprite), contact the pizzeria directly using the phone number found in your confirmation email. If you want to make a change that affects the cost of your order (adding or removing items), contact Slice Support at support@slicelife.com or 888-974-9928.

How can I cancel my order?

If you want to cancel an order immediately contact Slice Support at support@slicelife.com or 888-974-9928. We’ll do our best to cancel your order, but if the order is already being cooked by the restaurant, we may not be able to approve a cancellation.

How can I change my delivery information?

For delivery changes, reach out to the pizzeria directly via the number provided in your confirmation email. Each pizzeria takes care of their own deliveries and pickups, but if you can’t get through to the restaurant or are still having trouble, feel free to contact our support team for help.

How can I change my payment method post-order?

Unfortunately, once an order has been placed we cannot edit your payment method. Your only option would be to cancel your order and place a new one.

Payments

How will the charge appear on my statement?

The charge will appear as an abbreviated version of the pizzeria’s name, without spaces or special characters. IE: Johnny’s Pizzeria will read JOHNNYPIZZER.

When is my credit card charged?

Credit cards are authorized immediately, but we wait 24 hours to process payments to account for any changes. Any adjustments made after 24 hours will appear as a separate charge or refund.

Is my credit card information secure?

Slice uses a trusted third-party transaction processing company to ensure all credit card data is securely encrypted and transmitted. Your credit card information is captured only by Slice and is never shared with the restaurant.