Question 1

Why order from Slice?

Accepted Answer

With Slice, the best pizzerias in your neighborhood are at your fingertips. Ordering is fast and easy. Plus, there’s no crazy fees for you or your local shops. And now, with Slice Rewards, ordering on Slice has just got even better.

Question 2

How does Slice Rewards work?

Accepted Answer

Every order of a subtotal of $15 or above earns you a Pizza Point. 8 Pizza Points gets you a free large cheese pizza, which you can redeem from any eligible shop on the Slice app.

Question 3

What other rewards can I earn?

Accepted Answer

As well as earning a free large cheese pizza after collecting 8 Pizza Points, there are bonus rewards along the way. We’ll send you a promo code for a free topping worth $3 when you reach 2 Pizza Points, a free soda worth $5 when you get to 4 Pizza Points, and free garlic knots when you hit 6 Pizza Points.

Question 4

How do I join Slice Rewards?

Accepted Answer

Slice gives 15,000 local pizzerias the technology they need for easy online ordering and more. If you’ve ordered from a local shop through Slice you already have a Slice account and are automatically enrolled in the program. If you don’t currently have an account with Slice, you’ll automatically be enrolled in the program when you create one.

Question 5

How do I start earning Pizza Points?

Accepted Answer

Once you are enrolled in the program, you can place an order at any eligible shop and will earn one ‘Pizza Point’ for each order of $15 or more (subtotal) through Slicelife.com, or the Slice app, provided that you are logged into your Slice account. Once you’re enrolled and logged into your Slice account you’ll earn a Pizza Point for every order over $15 (subtotal) through SliceLife.com or the Slice app.

Question 6

What counts towards the $15 minimum in order to qualify for a reward?

Accepted Answer

Your subtotal must be $15 or higher. The subtotal amount is exclusive of taxes, the Support Local Fee, promotions, and delivery fees.

Question 7

If I use a discount coupon code can I still earn a Pizza Point for that order?

Accepted Answer

Yes, As long as the subtotal amount is $15 or more. For example, if your order subtotal is $15 and you use a $5 coupon for this order, you will still receive a point for that order.

Question 8

How do I redeem my Pizza Points?

Accepted Answer

Once you’ve earned 8 Pizza Points, they’ll be automatically converted into a “Slice Rewards Pizza Credit”, which you’ll be able to redeem using the Slice app for one large cheese pizza from any eligible store through the Slice app. You’ll receive an email, and notification in your Slice app to let you know when you have qualified. To use the reward you will see a ‘Redeem’ button on your Slice Rewards tab in the app as well as when you place an order with the app.

Question 9

Will I earn a Pizza Point on my redemption order?

Accepted Answer

No, you won’t earn a point when you redeem your Pizza Credit, regardless of how much you end up spending on the order.

Question 10

Where can I see my Pizza Points balance?

Accepted Answer

Go to the Rewards tab in the Slice app. Or, if you’re logged in on a Slice website, you’ll see your Pizza Points balance beside your username.

Question 11

Can I use a promo code and redeem my reward?

Accepted Answer

You can’t redeem a Pizza Credit and use a discount code to the same order.

Question 12

Do I earn towards a second reward, if I haven’t redeemed my existing reward?

Accepted Answer

No, you won’t earn additional Pizza Points if you have an unredeemed Pizza Credit. You’ll only start earning pizza points towards your next Pizza Credit once you have redeemed your existing Pizza Credit.

Question 13

Can I use my Pizza Credit for items other than pizza?

Accepted Answer

Your Pizza Credit can only be redeemed for a large cheese pizza.

Question 14

Is there a delivery minimum on the rewards orders?

Accepted Answer

If a qualifying restaurant imposes a subtotal minimum, the price of the large cheese pizza (prior to the discount) redeemed using the Pizza Credit will apply towards that minimum.

Question 15

Is there an expiry date for my Pizza Points or Pizza Credit?

Accepted Answer

Your Pizza Points will expire after 6 months if you don’t make a qualifying order of $15 or above. Your Pizza Credit is valid for exactly 1 year from the date that you earned 8 Pizza Points.

Question 16

Can I combine Pizza Points with friends or family on Slice for redemption?

Accepted Answer

No, you cannot combine Pizza Points.

Question 17

Can I customize my free pizza?

Accepted Answer

Yes, you can customize your free large cheese pizza but normal additional charges will apply.

Question 18

Can I opt out of the rewards program?

Accepted Answer

You can decide to opt out of the program at any time by reaching out to support@slicelife.com, through chat on the Slice app, or through SMS at 234-575-4237.

Question 19

Why can’t I see my rewards status updated?

Accepted Answer

It may take up to 24 hours after a qualifying order for your Pizza Points balance to update. If your Pizza Point still hasn’t been added 24 hours after payment, please get in touch with our customer service team.

Question 20

Where can I redeem my free pizza?

Accepted Answer

You can redeem your free pizza from any shop on the Slice app.

Question 21

Do I have to place all orders with the same restaurant to qualify?

Accepted Answer

No, as long as you’re logged into your Slice account, any order with a subtotal of $15 or more from a qualifying store placed through Slicelife.com or the Slice app will qualify.

Question 22

Does every order need to be a pizza to qualify?

Accepted Answer

No, anything you order on the menu counts towards the $15 subtotal that earns you a Pizza Point.

Question 23

I’ve earned my 8 Pizza Points but can’t see any shops in my area where I can redeem my Pizza Credit.

Accepted Answer

Please contact customer service for assistance.

You can learn more about Slice Rewards by reviewing the Rewards Terms and Conditions.

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